18 May 1997

Systems thinking ROI

Replying to LO13601 —

But lately we have begun to get questions along the lines of, 'Well, this was certainly enjoyable but my manager will never buy this unless I can show some hard dollar returns. I have to show some tangible benefit.

Have you got any examples where you can demonstrate that engaging in a systems thinking effort to examine a complex problem has resulted in clear dollar savings?'

“What catastrophe happened that could otherwise be avoided altogether had systems thinking was in place?” I.e. the cost of not implementing system thinking.

This is the kind of answer that you can research and make a business case for your conference attendees. The attendees can then present it to their mgrs, or they can even do better. They can find an analogy to their own companies past experience regarding the cost of not implementing system thinking in their companies.

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